At Monovane, we take your privacy seriously. This policy explains what personal data we collect, how we use it, and your rights regarding that data.
What We Collect
We collect information you provide directly:
Identity data: name, username
Contact data: email address, phone number, shipping and billing addresses
Order data: products purchased, order history
Account data: password (hashed), preferences, wishlists
Communication data: messages sent to our customer service team
We also collect automatically:
Technical data: IP address, browser type, device information (for session management and account security)
How We Use Your Data
To process and deliver your orders
To communicate with you about your orders and inquiries
To send marketing emails (only with your explicit consent)
To improve our website and services
To prevent fraud and comply with legal obligations
To display your active login sessions on the "My Devices" page for account security
We do not sell, rent, or trade your personal data to third parties.
Who We Share With
We share your data only with trusted service providers necessary to operate our business:
Payment processors (Stripe, PayPal)
Shipping carriers (for order delivery)
Email service providers (for communications)
Hosting and infrastructure providers
All third parties are contractually bound to protect your data and use it only for the specified purpose.
Data Retention
Order records: retained for 10 years for legal and tax compliance
Customer accounts: retained until you request deletion
Marketing consent: retained until you withdraw consent
Session and device records: removed immediately upon sign-out; inactive sessions are automatically cleaned up after the platform-configured retention period
Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent for marketing
To exercise any of these rights, email us at hello@monovane.com. We will respond within 30 days.
Account Deletion
You may request account deletion from your account center. Upon deletion, your account will be marked as inactive and you will no longer be able to log in. Your historical order records will be retained as required by law for financial reconciliation, and your email address will be renamed to allow future re-registration with the same email. Content you have uploaded through product customization features is not automatically removed upon account deletion — please contact customer service before deletion if you wish to have such content removed.
Device Login Management
When you log into your account, we automatically record your device model, operating system type, browser version, and network location, and generate a random, anonymous device identifier (stored in your browser's local storage). This information is used solely to display your "Active Sessions" list, helping you identify unauthorized access and protect your account. You can view and sign out any device at any time from your account center. Signing out a device will remove its session record. You may also reset the device identifier at any time by clearing your browser data.
We do not use any of the above information for user profiling, advertising, or any other purpose. Device records are removed immediately upon your manual sign-out; inactive device records are automatically cleaned up after the platform-configured retention period.
Language Preference
When you switch the site display language, we store your language preference so that you are automatically shown your chosen language on return visits. This preference is stored via a browser cookie and is retained for one year.
User-Uploaded Content
When you use product customization features, any images or files you upload are stored on our servers. This content is used solely to process your order and is not publicly displayed or used for any other purpose. Account deletion does not automatically remove this content — please contact customer service if you wish to have it deleted.
Security
We implement appropriate technical and organizational measures to protect your personal data, including SSL/TLS encryption, secure server infrastructure, and PCI-DSS compliant payment processing. We never store full credit card details.
Cookies
Our website uses only strictly necessary cookies for authentication (session token) and language preference. These cookies are essential for the website to function and cannot be disabled. We do not use analytics, advertising, or tracking cookies. See our Cookie Policy for more details.
International Transfers
As we operate globally with warehouses in China and Australia, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our website.
Contact
For privacy-related inquiries: hello@monovane.com.