At Monovane, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
Eligibility
You may return most items within 30 days of delivery. To qualify for a return, items must be:
Bicycles
Bicycles may only be returned if they have not been ridden beyond a brief fit check on a clean surface. Any signs of use — including dirt, scratches, or component adjustment marks — will make the bicycle ineligible for return. We recommend keeping all original packaging until you are certain you will keep the bike.
Non-Returnable Items
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable, insured shipping method for items over $75. Original shipping charges are non-refundable.
Restocking Fee
A restocking fee of up to 15% may apply to returned bicycles and oversized items, at our discretion, if the item is not returned in its original, unopened packaging.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 14 business days. Please note that your bank or card issuer may require additional time to post the refund to your account.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at hello@monovane.com. Include your order number and photos of the issue. We will arrange a return or replacement at no cost to you.
Warranty Claims
Many of our products are covered by manufacturer warranties. Warranty claims are handled on a case-by-case basis. Contact us with details and we will work with the manufacturer on your behalf.
Contact
For any questions about returns or refunds, reach out to us at hello@monovane.com.